User Support
- Help desk services - internal or external
- Telephone assistance for mobile or home based employees
- One number for all support calls
- One source of assistance for your whole IT facility
- Backup for your in-house IT personnel
- Rapid response supported by remote diagnosis and fix
- Proactive, problem prevention, support with remote monitoring to identify approaching problems
- Protection from email and web borne threats
- Remote distribution of new software and patches
If your IT isn't working, then your employees probably aren't and if they're not working then your organisation isn't.
For many organisations the cost of maintaining an in-house team to implement and support the wide range of technologies required to compete today is prohibitive and they have chosen to work with an IT company who can provide all the expertise required.
SITOC's personnel have been providing IT support to organisations and their users for many years and are well versed in advising users and in diagnosing and fixing IT problems.
This begins with the helpdesk but goes a lot further. Our approach is built upon two principles: a proactive programme of monitoring, regular software updates and malware protection to reduce the likelihood of problems and a highly developed ability to respond quickly using our advanced remote monitoring to diagnose and fix technology.
To find out more about any of these services and how they could benefit you, why not contact us for a free consultation using the link below:
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