Email continuity
Email downtime is all too common, whether planned or un-planned. A recent survey showed that for any given company in a 12-month period, there is a 75% chance of an unplanned email outage, and a 14% chance of a planned outage.[1] And yet, an email downtime of even a few minutes can be immensely disruptive. If you have 50 employees, a single half-hour outage leads directly to 25 man hours of business disruption – more than 3 working days lost. In this survey, the average downtime was 32 hours. It doesn't take long to see that, in the same 50-strong business, this would result in more than 100 working days of serious disruption across your workforce.
Let's be clear, this is not simply about disruption to your ability to send and receive emails. No-one at your company would be able to access their inbox at all.[2] For many email users, this leaves them stranded, without the emails that gave them the background information necessary for that day's work.
Tape-based backup systems are a poor alternative, slow and clunky when it comes to restoring data. There is a cloud-based alternative that is cost-effective and kicks in seamlessly when needed.
SITOC offers Symantec MessageLabs Email Continuity.cloud service, within our proven support structure. Hosted from a worldwide network of data centres, the service automatically activates on-demand and then switches back to your primary system when the outage is over, guaranteeing virtually uninterrupted use of email – even from BlackBerry™ and other 'smartphone' devices.[3]
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Benefits
- 99.99% email availability
- Transparent and predictable costs
- Automatic activation and restoration
- Interaction with affiliated archiving service
- Easy for administrators – low training footprint
- Offsite solution – insulating you from local power cuts
- 90-day history of emails available – full archiving service to follow
- No on-premise hardware or software to be installed or maintained
Understanding Technical and Other Causes of Email Outages, Cynthia Gumbert, Disaster Resource
The Importance of Email Continuity, An Osterman Research White Paper
Your Email Fails, What Happens Next?, Symantec
To find out more about any of these services and how they could benefit you click on any of the links above, or why not contact us for a free consultation using the link below:
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