HardwareSafe
Servers are complex machines, requiring expert understanding. When a part goes wrong, a server can often continue to function, though only for a while and below capacity. As soon as we diagnose a problem, this warranty means that you can have peace of mind that the problem will be fixed, and within the time agreed; and, perhaps, before the server stops working entirely.
There are three levels of cover:
- Fixed next working day (normal business hours)
- Four hours to fix (normal business hours)
- Four hours to fix (24/7/365)
Cover is specific to each machine. So your customer-database can be on a server with the highest cover, while your print-and-file server waits a full working day for repair, for example. We have access to server-maintenance experts with a large stock of parts easily available to them for rapid repairs. Loan machines will be provided within the specified time-frame if longer is needed for any repair.
Benefits
- Tailor-made response level, specific to each machine
- Mission-critical servers repaired within a few hours
- Large stock of spare parts for most machines
- Peace-of-mind, on-going warranty
- Access to server-repair experts
- Mesh with other SITOC services, like server continuity,to give disaster recovery and protection
To find out more about any of these services and how they could benefit you click on any of the links above, or why not contact us for a free consultation using the link below:
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