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All your server needs

Your servers are the heart of your IT. If these fail, if they are compromised or if they simply cannot be reached because of network problems then your business stops.

All networks and servers require continuing attention. Not only must data be backed up but also there are patches and security updates to apply, hard drive space to manage, software upgrades to install, hardware faults to rectify, local connectivity difficulties to resolve and so on. The list is endless but few organisations these days can justify the expense of employing the necessary technical experts on a permanent but 'just in case' basis.

When an IT problem occurs, SITOC will assume the responsibility for solving it and manage all the suppliers involved – even where there is a mix of laptops, PCs, MACs, mobile devices, and Unix systems.


Server continuity

If your workplace is forced to close down, whatever the cause, the effect is dramatic and instantaneous: you can't work today or, perhaps, for the foreseeable future.

This nightmare scenario can be avoided. VServerSafe is our disaster recovery service for your local area network. It allows you to access a replica office online, from anywhere with an internet connection. The lite package will see your backed up server system restored and accessible within a few hours. While the enterprise version is a full mirror of your local network available, almost seamlessly, just minutes after you notify us of a disaster.

Benefits

  • Rapid, seamless transition to virtual office
  • Supports a wide range of operating systems
  • Work from anywhere with an internet connection
  • No need to wait for new hardware before you get back to work
  • Adapts to your changing needs, both before and during any emergency
  • Keeps you in contact with colleagues and customers throughout any crisis
  • Integrates the cloud, hosted, and physical hardware that you use in your office
  • Mesh with other SITOC services, like backups and email security, to give full protection

Server warranties

Servers are complex machines, requiring expert understanding. When a part goes wrong, a server can often continue to function, though only for a while and below capacity. As soon as we diagnose a problem, this warranty means that you can have peace of mind that the problem will be fixed, and within the time agreed; and, perhaps, before the server stops working entirely.

There are three levels of cover:

  • Fixed next working day (normal business hours)
  • Four hours to fix (normal business hours)
  • Four hours to fix (24/7/365)

Cover is specific to each machine. So your customer-database can be on a server with the highest cover, while your print-and-file server waits a full working day for repair, for example. We have access to server-maintenance experts with a large stock of parts easily available to them for rapid repairs. Loan machines will be provided within the specified time-frame if longer is needed for any repair.

Benefits

  • Tailor-made response level, specific to each machine
  • Mission-critical servers repaired within a few hours
  • Large stock of spare parts for most machines
  • Peace-of-mind, on-going warranty
  • Access to server-repair experts
  • Mesh with other SITOC services, like server continuity,to give disaster recovery and protection

To find out more about any of these services and how they could benefit you, why not contact us for a free consultation using the link below:

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